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If you have forgotten your username and/or password, simply click on the "Forgot your username or password?" link on the Login page. The link will bring up a page requesting you to enter the email address associated with your account. We will send instructions to your email address. Otherwise, please contact us completing the Contact Us Form.

There are a few possibilities for why you can't log in. First, make sure your username and password are correct! Secondly, your membership may have expired or your last re-bill was not successful. Please complete the Contact Us Form to inquire about your current membership status if you are uncertain. Additionally, our security system may have locked your account. If our security system detects repeated log-in attempts, multiple IP addresses, or above average usage, it may lock your account. Your account will often automatically unlock after 15 minutes; so try again later.

YES! Your privacy and security are our top concern. Our site uses industry-standard SSL encryption to protect any sensitive information you enter. Additionally, our third party payment processors provide users with a secure web page through which billing information is submitted when purchasing a membership.

You must be logged in as a member to watch full videos. If you are not logged in, you will only see video trailers, not the full-length videos. If you are logged in, your membership may have expired and your access updated to inactive. To verify your membership status, please complete the Contact Us Form.

MASQULIN allows for the purchase of a trial membership at a special offer price and is only available for a certain number of days, usually 2-days. Trial memberships have limited access to the website and are automatically upgraded to standard monthly memberships unless they are canceled within the trial period. Please refer to the “Terms and Conditions” of the website for further information.

When you upgrade, you will instantly have streaming access to all of the content on the site without any restrictions. The time left on your trial membership will be added to your monthly membership so you do not lose any time by upgrading early in your trial.

Videos are available for download when you purchase an All-Access Membership to the website and/or when purchased individually from the site’s respective On-Demand store. Regular memberships offer unlimited streaming-only access to videos.

We’re sorry you want to cancel your membership. To cancel your plan, please visit the merchant processor that processed your subscription:

CCBill Customer Service
or
SEGPAY Consumer Portal
or
Epoch Billing Support


Would you help us improve the site by telling us why you chose to cancel? We'd love to hear from you at [email protected].

Although our websites are hosted on a worldwide content delivery network that assures the fastest speeds for streaming and downloading videos to your computer, it is possible that you experience buffering or choppiness when watching videos. In such cases, you should check your wireless signal level, see if other people on your network are downloading large files, or if your computer has slowed down due to a virus or spyware. An internet connection of at least 1 Mbps is recommended for watching the streaming videos. You can use the following link to test your internet connection speed: FAST.com

In order to get full functionality out of our websites, be sure to use the latest version of the browsers available. Our recommended browsers are: Google Chrome (free download: http://www.google.com/chrome ) or Mozilla Firefox (free download: http://www.mozilla.com/firefox ) If you continue to experience issues, please contact us by completing the Membership Assistance Form.

Yes. Neither the website name nor anything at all to do with the content of the website is mentioned on your statement, only the name of the biller itself.

Yes. Our website uses cookies to make your browsing experience better. By using our site you agree to our use of cookies. For additional information, read our Terms and Conditions and Privacy Policy.

NO! After December 31, 2020, Adobe will stop distributing and updating Flash Player. We recently upgraded to a next-generation video player in order to provide our members with low latency playback and resilient, reliable streaming across all major platforms. In order to get full functionality out of our website and our new video player, be sure to use the latest version of the browsers available (update to the latest version). Our recommended browser is: Google Chrome (free download: http://www.google.com/chrome )

We do not offer full or partial refunds under any circumstances once the login details have been used; this policy is accepted by you when you joined our site.

Members are not eligible for a refund after purchasing a membership because they dislike the site content, the type of subscription they purchased or if they did not cancel a recurring subscription before the renewal date.

We provide full customer service to assist members to resolve any technical inconvenience they may have. If the member is unable to access the member's area due to technical problems not related to menatplay.com, the membership fee shall not be refunded.

For all billing inquiries, you may also visit CCBill.com, Epoch.com or Segpay.com - our authorized sales agents.